Windows Live Messenger: Do They Analyze Crash Reports?

For close to a year (well, at least six months) I noticed that my Live Messenger crashes easily when network connectivity gets flaky (especially on wireless networks).

I’ve been diligently submitting crash reports, but it’s bene close to a year, so I can’t help but wonder:

a) Does anyone look at those reports?

b) As I’m (probably) not the only person encountering this bug (and to me it happens weekly), why is it taking them so long to fix it?

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